Choosing a real estate agent is one of the most important decisions you will make when buying or selling a home. I have been a real estate agent since 2014, initially working in the fast-paced Vancouver market before moving to Quadra Island in 2020. I now proudly serve Campbell River and specifically Quadra Island, British Columbia. Do I really Need a Real Estate Agent?
Over the years, I have learned that real estate is not just about properties; it is about people. It is a relationship built entirely on trust, and that trust has to go both ways. Unfortunately, there is still a lingering stigma that real estate agents are just out to take advantage of people. While my intentions are always strictly professional and I have a fiduciary duty to do what is best for my clients, the reality is that the public doesn't always understand how deeply a good agent cares.
To help you cut through the noise and find someone who will truly champion your best interests, here are the vital questions you need to ask before hiring an agent. What Should You Expect from Your Real Estate Agent.
Can You Provide Specific References and Examples of How You Help Clients?
Do not just ask an agent how long they have been in the business. Ask them to prove their value through the experiences of their past clients. You should ask for references and point-blank request specific examples of what they did to help others in situations similar to yours.
I work frequently with elderly clients who are navigating incredibly difficult life transitions. For instance, I often help widows who are trying to figure out their next steps after losing their husband. In these situations, I step in as a guide, acting much like a close family member would. You need to know if the agent you are interviewing has the patience required to guide you through stressful times. A quick look at their Google reviews or a conversation with a past client will tell you if they actually walk the walk.
Are You a High-Volume Agent, or Will You Take the Time to Listen?
You need to know if you are just another number on a whiteboard, or if you are going to receive personalized care. Ask the agent if they are transaction-based or relationship-based.
A high-volume agent might simply pass you off to their assistants or rush you through the process. A dedicated, relationship-focused agent will spend the time to visit with you, sit down, and genuinely listen to your needs. They will treat you like a friend or family member, prioritizing your well-being over a quick commission check.
Will You Patiently Explain All the Forms and Processes?
Real estate transactions are dense with legal jargon, contracts, and strict timelines. If you are not an expert in the field, it is easy to feel overwhelmed.
Ask your prospective agent if they are willing to sit down and explain every single form and process to you before you sign anything. You want an agent who will take the time to ensure you fully understand what is happening at every stage of the journey. Patience is a non-negotiable trait in a good agent, and their willingness to educate you is a strong indicator of how they will handle the rest of the transaction.
How Familiar Are You With Local Hidden Issues and Bylaws?
Real estate is hyper-local. Moving from Vancouver to Quadra Island showed me exactly how much market dynamics can shift. Ask your agent to explain the specific challenges, quirks, and risks of the local area.
For example, Quadra Island does not have the same strict bylaw enforcement as a major city. The rules are much looser. Because of this, it is incredibly common to find properties with no permits of any kind, or neglected septic systems that desperately need maintenance or updating. (I have actually written extensively about this, and you can read more in my other blog posts). If your agent does not know to look for these island-specific or rural hurdles, you could be setting yourself up for a massive financial burden down the road.
How Do We Ensure Complete Mutual Transparency?
As an agent, I have a fiduciary duty to do what is best for my clients, but I can only do that if my clients are fully honest with me. Trust is a two-way street. You should have a frank conversation with your potential agent about expectations and transparency.
I have had wonderful clients who were completely transparent about their intentions and disclosed everything they knew about their property. But I have also faced situations where sellers intentionally withheld information—like a septic system lacking permits—or failed to tell me they were only using me to find out what their house was worth.
I once took on a listing where the sellers solely used me as leverage against their previous agent. I spent a significant amount of money, time, and effort marketing their property. I even brought them a solid offer. Instead of accepting it, they abruptly canceled my contract, took my hard work, went back to their original agent, and sold the home for a similar price as the offer I brought them. They ruthlessly used me and disposed of me, and I didn’t even see that coming.
Experiences like that make it hard to trust people when meeting them for the first time. That is why having a direct conversation about honesty from day one is so critical. Ask your agent how they handle tough truths, and commit to being just as transparent with them in return. When both agent and client communicate openly and treat each other with respect, the process is infinitely smoother, safer, and more successful. If you’d like to set up an appointment to meet me in person to discuss your sale, go to my website and contact me directly.
